Delivery and Fulfilment Policy

This Delivery and Fulfilment Policy applies to approved orders placed with The Cosmic Distro through cosmicdistro.shop, an authorised sales representative, an invoice or another approved ordering method.

This policy forms part of our Terms and Conditions. Delivery, transportation and pickup arrangements remain subject to product availability, account approval, payment verification, licensing requirements and applicable law.

Scope of This Policy

This policy covers:

• Wholesale order processing and preparation.
• Delivery eligibility and service areas.
• Delivery scheduling and estimated timeframes.
• Business and recipient verification.
• Delivery addresses and approved locations.
• Order documentation and acceptance.
• Failed or refused deliveries.
• Approved pickup arrangements.
• Delivery delays and partial fulfilment.
• Damaged, missing or incorrect products.

Additional delivery conditions may appear on an invoice, order confirmation, account agreement or written communication from an authorised representative.

Eligible Orders and Customers

Delivery and fulfilment services are offered only to customers, businesses and recipients that satisfy our account and transaction requirements.

Before an order is released, we may require:

• An approved wholesale account.
• A verified legal business name.
• A valid business or industry licence.
• A current resale certificate or tax document.
• An approved billing and delivery address.
• An authorised business representative.
• Completed payment or approved credit terms.
• Any documentation required by applicable law.

Creating an account or submitting an order does not guarantee delivery eligibility.

We may delay, restrict or cancel fulfilment when eligibility, identity, licensing, payment or delivery information cannot be reasonably verified.

Service Areas

Delivery is limited to approved locations within areas that The Cosmic Distro and its authorised fulfilment providers are legally permitted to serve.

Service availability may depend on:

• The purchaser’s location.
• The delivery premises and licence type.
• The products included in the order.
• Local city or county requirements.
• Applicable state licensing restrictions.
• Available delivery routes and schedules.
• Security and transportation considerations.

A website order, invoice or account approval does not guarantee that every address is within our available service area.

We may decline a destination or propose an alternative fulfilment arrangement when delivery to the requested location is unavailable or legally restricted.

Order Processing and Fulfilment

Orders are processed only after they have been reviewed and accepted by The Cosmic Distro.

Before fulfilment begins, we may verify:

• Product and inventory availability.
• Account approval status.
• Business and licence information.
• Payment approval.
• Minimum order requirements.
• Delivery address eligibility.
• Product and transportation restrictions.

Automated emails, cart confirmations and payment authorisations do not necessarily mean that an order has been finally accepted.

We may contact you to confirm quantities, substitutions, delivery information, payment details or documentation before releasing an order.

Delivery Scheduling

Once an order is approved and ready for fulfilment, we may provide an estimated delivery date, delivery window or scheduling instructions.

Delivery estimates are provided for planning purposes and are not guaranteed unless expressly confirmed in writing.

Delivery times may depend on:

• Order approval and payment completion.
• Inventory availability.
• Delivery route availability.
• Order size and preparation requirements.
• Customer location.
• Traffic, weather and road conditions.
• Regulatory or documentation requirements.
• Events outside our reasonable control.

The customer must provide a telephone number and email address that can be used for delivery coordination.

Delivery Addresses

Orders will be delivered only to an approved address associated with the customer’s verified account or confirmed order.

You are responsible for ensuring that:

• The delivery address is complete and accurate.
• The location is authorised to receive the ordered products.
• The address matches applicable business records.
• Access instructions are provided before delivery.
• An authorised recipient will be present.
• The premises can safely receive and store the order.

Address changes requested after an order has entered fulfilment may require additional verification, rescheduling or cancellation.

Delivery drivers and fulfilment personnel are not required to release an order at an address that differs from the approved delivery location.

Authorised Recipient and Verification

An authorised adult business representative must be available to receive and inspect the order.

The recipient may be required to provide:

• A valid government-issued photo identification.
• Proof that the recipient is at least 21 years old.
• The business name and account information.
• Proof of authority to receive the order.
• Applicable business or regulatory licence information.
• A signature confirming receipt.

We may refuse to release an order when:

• The recipient’s identity cannot be verified.
• The recipient is not an authorised representative.
• Required documents are missing or expired.
• The business or delivery location cannot be verified.
• The recipient refuses required delivery documentation.
• Releasing the order would be unlawful or unsafe.

Delivery and Transportation Documentation

Orders may be accompanied by invoices, packing records, transfer records, shipping manifests or other documentation required for the transaction.

Customers and recipients must:

• Review the documentation presented with the order.
• Confirm that the receiving business information is correct.
• Confirm the number of cartons, cases and units received.
• Record visible shortages or damage where appropriate.
• Sign or acknowledge receipt when required.
• Maintain records required for their own business compliance.

You may not alter, falsify, remove or misuse delivery, invoice, licence, batch, package, tracking or manifest information.

Inspecting the Order at Delivery

The recipient should inspect the order before confirming final receipt whenever reasonably possible.

Check:

• The number of cartons and cases.
• The product names and quantities.
• The condition of outer packaging.
• Whether products are broken, crushed or leaking.
• Whether seals or labels appear compromised.
• Whether the order matches the invoice or packing record.

Visible damage, shortages or incorrect products should be noted on the delivery record and reported within 24 hours after receipt.

Take photographs of damaged cartons, products, seals and labels before opening, moving or disposing of the affected packaging.

Failed, Missed or Refused Deliveries

A delivery may be considered unsuccessful when:

• No authorised recipient is available.
• The recipient cannot provide required identification.
• The location is closed or inaccessible.
• The address is incorrect or incomplete.
• The business or licence information cannot be verified.
• The recipient refuses required documentation.
• The delivery cannot be completed safely or legally.
• The customer refuses an order without an approved reason.

An unsuccessful delivery may be returned, held, rescheduled or cancelled.

The customer may be responsible for reasonable redelivery, additional transportation, storage, handling or restocking costs caused by:

• An unavailable recipient.
• Incorrect customer information.
• An unauthorised refusal.
• A last-minute scheduling change.
• Failure to provide required documentation.

Delivery Delays

We will make commercially reasonable efforts to complete delivery within the estimated timeframe.

Delivery may be delayed by:

• Inventory or product availability.
• Payment or verification issues.
• Customer-requested changes.
• Traffic or road closures.
• Severe weather.
• Vehicle or equipment problems.
• Security concerns.
• Government or regulatory action.
• Natural disasters or emergencies.
• Other events beyond our reasonable control.

A delayed estimated delivery date does not automatically entitle the customer to a refund, cancellation or credit.

Contact us if a delivery delay materially affects your ability to accept the order.

Partial and Split Fulfilment

We may fulfil an order in more than one delivery when:

• Some products are temporarily unavailable.
• The order exceeds available vehicle or route capacity.
• Products require different handling procedures.
• Separate fulfilment is commercially reasonable.
• The customer agrees to a partial delivery.

We will make reasonable efforts to communicate material partial fulfilment before delivery.

Receiving part of an order does not cancel the remaining accepted portion unless we agree otherwise in writing.

Approved Pickup Orders

Pickup may be offered only when specifically approved and legally permitted.

Customers must not arrive at a warehouse, office or fulfilment location without a confirmed pickup appointment.

At pickup, the authorised representative may be required to provide:

• The order or invoice number.
• Valid government-issued identification.
• Business and account information.
• Proof of authority to collect the order.
• Required business or licence documentation.
• A signature confirming receipt.

Pickup orders should be inspected before leaving the approved location.

Orders not collected within the agreed period may be returned to inventory, rescheduled or subject to additional storage or handling costs.

Acceptance and Risk of Loss

Responsibility for an order generally transfers to the customer when the order has been delivered to and accepted by the authorised recipient, subject to applicable law and written order terms.

Acceptance does not prevent the customer from submitting a timely claim for concealed damage, verified shortages or qualifying defects.

After acceptance, the customer is responsible for:

• Secure storage.
• Proper temperature and environmental conditions.
• Inventory control.
• Preventing unauthorised access.
• Lawful handling and resale.
• Preserving applicable batch and product records.

The Cosmic Distro is not responsible for loss or damage occurring after acceptance because of improper storage, handling, security, resale, transfer or customer misuse.

Restricted Delivery and Transportation Methods

Regulated products will not be delivered, transported or released through a method that The Cosmic Distro determines is unlawful, unsafe or inconsistent with its licensing requirements.

Unless expressly authorised and legally permitted, we do not:

• Deliver regulated products to unverified individuals.
• Leave restricted orders unattended.
• Deliver to public drop-off locations.
• Deliver to an unapproved residential address.
• Deliver to a PO box.
• Release orders without required identification.
• Transport regulated cannabis products across state lines.
• Offer international delivery of regulated cannabis products.

Available delivery methods may vary between regulated products, accessories and other lawful merchandise.

Damages, Shortages and Delivery Claims

Report visible damage, missing quantities and incorrect products within 24 hours after delivery or pickup.

Send claims to:

Include:

• Your business name.
• Your order or invoice number.
• The date of delivery.
• The affected product and quantity.
• A clear description of the problem.
• Photographs or video of the product and packaging.
• Relevant delivery or receiving documentation.

Keep affected products and packaging until we provide written instructions.

Complete procedures are provided in our Returns, Damages and Credits Policy .

Events Beyond Our Reasonable Control

The Cosmic Distro is not responsible for delays or failures caused by events outside its reasonable control, including:

• Natural disasters.
• Fire, flood or earthquake.
• Extreme weather.
• Road closures and transportation interruptions.
• Government or regulatory actions.
• Public emergencies.
• Utility, internet or system outages.
• Vehicle breakdowns.
• Labour disputes.
• Supply interruptions.
• Security incidents caused by independent third parties.

When such an event occurs, we may delay, modify, reschedule or cancel the affected fulfilment arrangement.

Changes to This Policy

We may update this policy to reflect changes in:

• Our available service areas.
• Our delivery and fulfilment procedures.
• Our product categories.
• Payment and account requirements.
• Licensing and regulatory requirements.
• Security and verification procedures.

The updated policy will be posted on this page with a revised “Last Updated” date.

The policy in effect when an order is accepted will generally apply to that order unless applicable law or a regulatory instruction requires a different procedure.

Contact Us

Contact us with questions about delivery eligibility, scheduling, approved pickup or an existing order.

Include your business name and order number when contacting us about an existing delivery.