Terms and Conditions

These Terms and Conditions constitute an agreement between you and The Cosmic Distro (“The Cosmic Distro,” “we,” “us,” or “our”) concerning your access to and use of cosmicdistro.shop, including its wholesale catalogue, account functions, shopping tools, ordering systems, communications and related services.

Please read these Terms carefully before using the website. You should not access restricted features, create an account or submit an order if you do not agree to these Terms.

Acceptance of These Terms

By accessing or using the website, you confirm that you have read, understood and agreed to be bound by:

• These Terms and Conditions.
• Our Privacy Policy.
• Any separate wholesale-account terms.
• Any delivery, returns or credit policies posted on the website.
• Any order-specific terms provided before an order is accepted.
• All laws and regulations applicable to your activities.

If you access the website on behalf of a business, you represent that you have authority to accept these Terms on behalf of that business. In that situation, “you” includes both you and the business you represent.

Age and Eligibility Requirements

This website and its restricted product areas are intended only for adults aged 21 or older.

By using the website, you represent that:

• You are at least 21 years old.
• You have the legal capacity to enter into this agreement.
• You are not using the website on behalf of anyone under 21.
• Your use of the website is lawful in the jurisdiction where you are located.
• Any information or documentation you submit is complete, accurate and current.

Access to wholesale prices, restricted products and ordering features may be limited to approved businesses and qualified buyers.

We may deny access, reject an application or cancel an account when age, identity, business eligibility or legal authority cannot be reasonably verified.

Wholesale Accounts and Verification

Creating a website account does not automatically create an approved wholesale relationship.

We may require applicants to provide information such as:

• Legal business name.
• Doing-business-as name.
• Business address and contact information.
• Business licence information.
• Resale certificate or tax documentation.
• Applicable industry or regulatory licence information.
• Licence number and expiration date.
• Business ownership or authorised-buyer information.
• Other information reasonably needed for verification.

We may verify information through public records, regulatory databases, professional verification providers or direct communication with the applicant.

Submission of an application does not guarantee approval. We may approve, reject, restrict, suspend or request additional information for an account at our discretion, subject to applicable law.

You must promptly notify us if your business information, licence status, ownership, delivery address or authority to purchase changes.

Legal and Regulatory Compliance

You are responsible for understanding and following all laws, regulations, licence conditions and local requirements that apply to your business, purchases, possession, transportation, resale, advertising and use of products obtained through the website.

Restricted products may be offered only:

• To eligible and approved purchasers.
• Within authorised service areas.
• Through legally permitted delivery or fulfilment methods.
• In compliance with applicable licence restrictions.
• Where the transaction is lawful for all participating parties.

Nothing displayed on the website authorises an unlawful purchase, sale, transfer, shipment, transportation, resale or possession of any product.

We may refuse or cancel any transaction that we reasonably believe could violate applicable law, licensing requirements, payment rules, delivery restrictions or company compliance procedures.

Account Registration and Security

You agree to provide accurate, complete and current account information.

You are responsible for:

• Protecting your username and password.
• Restricting access to your account and devices.
• All activities conducted through your account.
• Ensuring that only authorised representatives use your account.
• Keeping your contact and business information current.
• Immediately reporting suspected unauthorised access.

You may not transfer, rent, sell, share or assign your account to another person or business without our prior written approval.

We are not responsible for losses resulting from your failure to protect your account credentials, except where responsibility cannot lawfully be excluded.

Wholesale Catalogue and Pricing Access

Certain catalogue content, product availability, case quantities, wholesale prices, promotions and ordering options may be restricted to registered or approved users.

Wholesale pricing and catalogue information are provided solely for legitimate business purchasing purposes.

You may not:

• Share confidential wholesale pricing with unauthorised parties.
• Copy the catalogue for use by another distributor or marketplace.
• Scrape, harvest or systematically extract catalogue information.
• Use catalogue information to impersonate The Cosmic Distro.
• Misrepresent your relationship with The Cosmic Distro or a brand.

Access to restricted information may be withdrawn at any time when an account no longer satisfies our requirements.

Product Information and Availability

We aim to present product names, descriptions, images, quantities, packaging, specifications and availability as accurately as reasonably possible.

However:

• Packaging and appearance may change without notice.
• Product images may differ slightly from delivered inventory.
• Availability may change before an order is confirmed.
• Descriptions may contain unintentional errors or omissions.
• Brand information may be supplied by manufacturers or suppliers.
• Displayed inventory is not guaranteed until order acceptance.

We may correct errors, update information, substitute corrected information or withdraw a listing without prior notice.

Product names, brand names and trademarks belong to their respective owners. Listing a product does not automatically imply an exclusive distribution relationship or endorsement unless expressly stated in writing.

Pricing, Discounts and Taxes

Prices are displayed in United States dollars unless otherwise stated.

Prices, case quantities, minimum orders, promotions and discounts may change without notice before an order is accepted.

An incorrect price caused by a typographical, technical, catalogue or system error does not require us to fulfil an order at that incorrect price.

We may contact you with the corrected price or cancel the affected item or order.

You are responsible for:

• Applicable sales, use, excise and other taxes.
• Providing valid resale or tax-exemption documentation.
• Keeping exemption information accurate and current.
• Fees imposed by your bank or payment provider.
• Any agreed delivery, handling or fulfilment charges.

Promotional codes and discounts may be subject to separate conditions and may not be combined unless expressly permitted.

Orders and Order Acceptance

Products displayed on the website are invitations to submit an order and do not constitute a binding offer.

An order is not accepted merely because:

• You placed products in your cart.
• You completed the checkout process.
• You received an automated confirmation.
• A payment authorisation was initiated.

An order becomes accepted when we confirm approval or begin fulfilment, subject to inventory, verification, payment and legal eligibility.

We may:

• Accept or reject an order.
• Limit quantities.
• Require a minimum order amount.
• Request additional verification.
• Separate an order into multiple fulfilments.
• Cancel unavailable or incorrectly priced items.
• Refuse orders that appear fraudulent or unlawful.

We may contact you before acceptance to confirm quantities, availability, substitutions, fulfilment arrangements or payment details.

Payment Terms

Available payment methods may vary by account, order size, transaction type and service area.

By submitting payment information, you represent that:

• You are authorised to use the selected payment method.
• The billing information you provide is accurate.
• You authorise the applicable transaction charges.
• You will pay all amounts due for accepted orders.

We may use independent payment providers. Your use of a payment provider may be governed by that provider’s separate terms and privacy policy.

We may delay or cancel fulfilment if:

• Payment cannot be verified.
• A payment is declined or reversed.
• Fraud screening identifies material concerns.
• The payment name does not match the approved account.
• Additional documentation is reasonably required.

Any approved credit terms, deposits, balances or payment deadlines must be documented separately in writing.

Fulfilment, Delivery and Pickup

Fulfilment options depend on the products ordered, purchaser eligibility, service area, applicable law and available delivery or pickup arrangements.

Estimated fulfilment or delivery dates are not guarantees unless expressly confirmed in writing.

You are responsible for providing:

• An accurate approved delivery or pickup location.
• A valid telephone number and email address.
• An authorised recipient.
• Required identification and business documentation.
• Reasonable access during the agreed delivery period.

Delivery or release may be refused when:

• The recipient cannot be verified.
• The destination is outside an approved service area.
• The required licence or documentation is unavailable.
• The delivery would violate applicable law.
• The location is unsafe or inaccessible.
• Payment requirements have not been completed.

Additional charges may apply for failed delivery attempts, rescheduling, incorrect information or other costs caused by the purchaser.

Order Inspection and Claims

You or your authorised representative should inspect each order promptly upon delivery or pickup.

Check for:

• Incorrect products.
• Missing quantities.
• Visible damage.
• Opened or compromised packaging.
• Material differences from the confirmed order.

Claims should be reported to sales@cosmicdistro.shop as soon as reasonably possible after receipt.

A claim should include:

• The order or invoice number.
• A description of the issue.
• The affected product and quantity.
• Clear photographs or video where applicable.
• Images of the carton, packaging and labels.
• Any delivery documentation relating to the issue.

Keep affected products and packaging until we provide instructions. Discarding, using, transferring or reselling disputed goods may limit our ability to investigate or approve a claim.

Returns, Refunds, Replacements and Credits

Returns are not accepted without prior written authorisation from The Cosmic Distro.

Unless otherwise required by law or expressly approved in writing, completed wholesale sales are final.

Approved remedies may include:

• Replacement of an eligible item.
• Account credit.
• Adjustment of an invoice.
• Refund to an approved payment method.
• Another commercially reasonable resolution.

Eligibility may depend on:

• The nature of the reported problem.
• How quickly the issue was reported.
• The condition of the product and packaging.
• Whether the product was used, opened, transferred or resold.
• Whether sufficient documentation was provided.
• Manufacturer, supplier or regulatory requirements.

Products may be ineligible for return or credit when they were damaged after delivery, stored improperly, altered, opened, used, transferred, resold or returned without authorisation.

Order Changes and Cancellations

Contact us immediately if you need to request an order change or cancellation.

We cannot guarantee that a request can be completed after an order has been accepted, allocated, prepared, processed or released for fulfilment.

A cancellation or modification may be subject to:

• Restocking costs.
• Payment-processing charges.
• Special-order costs.
• Delivery or fulfilment expenses already incurred.
• Other reasonable costs caused by the requested change.

Custom, special-order, reserved or specially sourced products may not be cancellable after confirmation.

Prohibited Activities

You may not use the website or our services to:

• Violate any law, regulation or licence condition.
• Purchase products for or on behalf of anyone under 21.
• Provide false identity, business or licence information.
• Access another user’s account without authorisation.
• Interfere with website security or functionality.
• Introduce malware, harmful code or automated attacks.
• Scrape, copy or harvest restricted catalogue information.
• Resell products where such resale is unlawful.
• Make unauthorised health or medical claims about products.
• Misrepresent product testing, origin or authenticity.
• Use our name, logo or content to impersonate our business.
• Commit fraud, payment abuse or chargeback abuse.
• Attempt to evade verification or purchasing restrictions.
• Infringe intellectual-property or privacy rights.

We may investigate suspected violations and cooperate with payment providers, regulators, law-enforcement authorities or affected parties where appropriate and legally permitted.

Intellectual Property

The website and its original content, layout, graphics, logos, photographs, text, catalogue organisation and software are owned by or licensed to The Cosmic Distro and are protected by applicable intellectual-property laws.

We grant you a limited, revocable and non-transferable right to use the website for legitimate personal or approved business purposes.

You may not reproduce, distribute, modify, sell, republish, frame, mirror or commercially exploit website content without prior written permission.

Third-party product and brand names, logos and trademarks remain the property of their respective owners.

Third-Party Websites and Services

The website may link to or integrate with independent third-party services, including payment providers, delivery providers, manufacturers, brands, social-media platforms and analytics tools.

We do not control independently operated third-party services and are not responsible for their:

• Availability.
• Content.
• Security.
• Privacy practices.
• Terms.
• Products or services.

Your use of a third-party service is governed by that provider’s separate terms and policies.

Website and Product Disclaimers

To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.
• The website will be completely free of errors.
• Every product will remain available.
• Every description or image will be completely current.
• The website will meet every user’s individual requirements.

Website content is provided for general commercial and product information. It does not constitute medical, health, legal, tax, regulatory or financial advice.

Product names, descriptions, cannabinoid information, flavour descriptions and other manufacturer-supplied information should not be interpreted as a diagnosis, treatment recommendation or guarantee of individual results.

You are responsible for conducting your own business, legal, regulatory and product review before purchasing or reselling goods.

Limitation of Liability

To the maximum extent permitted by applicable law, The Cosmic Distro and its owners, officers, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages resulting from:

• Your access to or use of the website.
• Your inability to access or use the website.
• Account misuse or unauthorised access.
• Reliance on website content.
• Business interruption or lost profits.
• Loss of data or business opportunities.
• Third-party websites or services.
• Delays caused by circumstances beyond our reasonable control.

Where liability cannot legally be excluded, our aggregate liability concerning an accepted order will not exceed the amount you paid to us for the specific product or order giving rise to the claim, except where a different remedy is required by law.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, these limitations apply only to the maximum extent legally permitted.

Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless The Cosmic Distro and its owners, officers, employees, contractors and affiliates from claims, losses, liabilities, penalties, damages and reasonable expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the website or products.
• Your violation of applicable laws or licence requirements.
• Your resale, advertising, storage or handling of products.
• False information or documentation submitted by you.
• Your infringement of another party’s rights.
• Activities conducted through your account.

This obligation does not apply to the extent a claim results directly from conduct for which we are legally responsible and cannot contractually exclude responsibility.

Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters and extreme weather.
• Fire, flood or earthquake.
• Utility, hosting or internet outages.
• Labour disputes or transportation interruptions.
• Supply shortages.
• Government or regulatory actions.
• Public-health emergencies.
• Payment-network or banking interruptions.
• Security incidents caused by independent third parties.
• Other events that could not reasonably be prevented.

We may modify fulfilment arrangements, delay performance, substitute commercially reasonable options or cancel affected orders when such circumstances occur.

Account Suspension and Termination

We may restrict, suspend or terminate access to an account or website feature when we reasonably believe:

• These Terms have been violated.
• Submitted information is false or misleading.
• A required licence has expired or become invalid.
• An account presents a fraud or security risk.
• Payment obligations remain unresolved.
• Website access is being misused.
• Continued service could violate applicable law.

Suspension or termination does not eliminate payment or other obligations arising before the effective date of suspension or termination.

Provisions that by their nature should continue after termination will remain effective, including provisions concerning payment, intellectual property, disclaimers, liability and indemnification.

Governing Law and Disputes

These Terms and any dispute arising from the website or our services will be governed by the laws of the State of California, without regard to conflict-of-law principles, except where another law must apply.

Before filing a formal claim, you agree to contact us and make a reasonable good-faith effort to resolve the issue informally.

Unless applicable law requires otherwise, legal proceedings relating to these Terms will be brought in a court with appropriate jurisdiction in California.

Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

No waiver

Our failure to enforce a provision does not waive our right to enforce that provision later.

Entire agreement

These Terms, together with the Privacy Policy and any incorporated order or wholesale policies, constitute the agreement governing use of the website and services.

Changes to These Terms

We may update these Terms to reflect changes to:

• Our website and services.
• Our ordering or fulfilment procedures.
• Our account-verification requirements.
• Applicable laws and regulations.
• Our payment, delivery or returns processes.
• Our security and business practices.

Revised Terms will be posted on this page with a new “Last Updated” date.

Continued use of the website after revised Terms become effective constitutes acceptance of those revised Terms.

Contact Us

Contact us with questions about these Terms and Conditions, wholesale accounts, orders or website services.